Frequently Asked Questions

Q: Does BACPro talk to my BACnet Devices?

A: No, BACPro only listens to all traffic and looks for problems by analyzing packets. It does not join the network or talk to any devices.

Q: Does BACPro work on a virtual machine?

A: Yes, you can install BACPro on a virtual machine. Many building workstations run in these environments.

Q: If I use live monitoring, can I import a capture at the same time?

A: Yes, you can import captures even when in live monitoring mode. All imported captures create their own database. The live capture runs in parallel.

Q: If my building control system has multiple workstations, do I need multiple copies of BACPro to do live monitoring?

A: Yes, BACPro watches a single workstation. You will need a copy for each one. Contact us about a volume discount.

Q: Does BACPro work with a BACnet/SC (Secure Connect) network?

A: Not currently. A BACnet/SC network uses encryption to keep any tool from viewing network traffic. The tradeoff for using Secure Connect is a loss in the ability to troubleshoot the network.

Q: How much disk space is needed for BACPro?

A: Disk space is used to keep all network traffic for the period you have configured in the settings. By default, this is 7 days. We recommended having at least 20 GB of free space. Some space is also used for imported capture files and network reports.

Q: "For live monitoring, why does BACPro have to be installed on the same computer as the building automation workstation?

A: BACPro listens on the same IP address and port as the workstation so that it can see all traffic to and from the workstation. If it is not on the same computer, it cannot see this traffic.

Q: Norton/Symantec™ Virus scanner has detected that BACProService.exe contains Heur.AdvML.B virus. What is this?

A: Norton™ uses a heuristic algorithm that generates many false positives. We have asked them to whitelist our windows service. You can just exclude the BACPro install directory from your scan. We are not aware of any other virus scanners flagging the service.

Q: If I have an idea about how to improve BACPro, what should I do?

A: We would like to hear your ideas about making improvements to BACPro. Click here to contact us and submit your ideas.

Q: Can a license be transferred from one computer to another?

A: Yes, you can return a license from one computer and then install it on a second. Click on the “user” icon in the upper corner and press the return license link. This computer will no longer be able to use BACPro. Then on the second computer, log into your account and you should see your license. You can then select that license and it will be installed and bound to the second computer. The license belongs to a user's subscription and it can only be used on one computer at a time.